We, Honeyman Clinical Limited, provide psychology assessment and therapy services to children and adults.

 

Our commitment to clients:

• To deal with any queries promptly. We always aim to return telephone calls and emails as soon as possible.

• To maintain the confidentiality of my clients. Please refer to our confidentiality policy for more information.

• To provide a comprehensive assessment of the issues described and suggest a course of action or a therapeutic approach based on that assessment.

• To advise clients of alternative relevant services, including NHS options if they might be available.

 

Please note:

We are unable to offer an emergency or crisis intervention service. If you require urgent help you will need to contact your GP, visit your local accident and emergency department or telephone 999 or 111 for urgent assistance.

 

Cancelled appointments:

If you need to cancel an appointment or are running late please contact us via email or leave a message on 07976 896388. Repeated cancellation without reasonable cause may mean we are unable to continue working with you.

 

Fees:

We offer cognitive and neurodevelopmental assessment services – tailored quotes available on request.

 

We charge £150 an hour for individual work and £180 an hour for family sessions.

 

Payment methods:

You can pay by the following methods:

 

1. Bank transfer:

Invoices are to be settled within 7 days of issue. If you need longer to pay please contact us at the earliest opportunity and we will make reasonable accommodations.

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If payment remains outstanding without good reason and the matter is not resolved formal proceedings will commence.

 

2. Via health insurance:

It is your responsibility to ensure that your insurance or health care provider will cover the fees. It is advisable to get written authorisation from the insurance company as should they choose not to pay; you would be liable for any outstanding invoices.

 

Email:

Please remember that email is not a secure method of communication. We will password protect any documents containing sensitive information. The Egress email system can also be used at client request.

 

Consent to retain information:

Our psychology and assessment services involve the processing of sensitive personal information. We store this data with care and in accordance with both the law and professional guidelines. Following GDPR we must obtain your consent to store this information.

 

Once you have given initial consent to hold your information and clinical services have been provided to you, we must continue to hold your information under statutory obligations and in some instances under legitimate interest for a statutory period.

 

Clinical responsibility: 

• We assume clinical responsibility for you within the scope of the services we provide when we book your Initial Appointment. Until this time we do not accept any clinical responsibility and are under no obligation in this respect.

• We will discuss your situation and needs in an initial telephone consultation to establish whether our services are suitable for you clinically and to meet your own requirements. We need to be confident as a small practice that we are well equipped to deal with your psychological needs.

• We may not be able to take on clients where there are significant complications such as active safeguarding concerns, or where your requirements are outside the scope of our specialist expertise. In these cases we will do our very best to signpost you to other services who will be able to help and support you.

• If we have completed our engagement with you, our clinical responsibility will cease and we will notify you of discharge. This can be at the completion of an assessment such as supply of the final report or at the end of a therapy block.

• If no other notice is given you are automatically discharged from our clinical responsibility 30 days after our final contact with you.

• After clinical responsibility has ceased we will continue to honour our statutory duties within the scope and time of the original engagement. Any new issues or current status will require a new referral and review before we accept clinical responsibility.

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We require clients to agree to these terms and conditions following a free initial telephone consultation if they want to proceed.